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Really useful article on service design more

by Matthew HorneI spent Thursday morning in Downing Street at the launch of Power in People’s Hands: learning from the worlds best public services.The report is a good catalogue of interesting practice from the around the world.<>Most disappointing was their strategy for generating innovation in ou</>... more

By Peter Baeck<>Wikipedia, Linux, Blogs and YouTube are just a few successful examples of online communities, where the enthusiasm and the passion of the users is what shapes the community drives it forward and help it to expand.But how can this idea of open online communities be transformed from n</>... more

by Alec PattonYesterday I saw the comedian Mark Thomas at the Brockwell Park Green Fair, and he mentioned a project he’d helped run at Lord William’s School in Oxfordshire, with student members of the Amnesty International chapter there.<>Working once a week during their lunch, the students set up </>... more

by Alec Patton<>From 2006-2008, DCSF invested £40 million in order to train and employ ”Parent Support Advisers” (PSAs) in 20 local authorities, with the Training and Development Agency for schools (TDA), which allocated funding, developed training tools, and was in charge of dissemination. The PSA</>... more

Posted by Anthea Hollist<>In 2006, the DCSF commissioned BMG Research to undertake a 3 year customer perception tracking study of three key audiences: general public; parents of children and young people; and young people aged 11-19. The research had four aims: 1) to monitor perceptions of overall </>... more