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8 items have been tagged with services
10 Downing Street
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by Matthew HorneI spent Thursday morning in Downing Street at the launch of Power in People’s Hands: learning from the worlds best public services.The report is a good catalogue of interesting practice from the around the world.<>Most disappointing was their strategy for generating innovation in ou</>...
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An efficient way to get a National Insurance Number please!!
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By Peter Baeck<>Wikipedia, Linux, Blogs and YouTube are just a few successful examples of online communities, where the enthusiasm and the passion of the users is what shapes the community drives it forward and help it to expand.But how can this idea of open online communities be transformed from n</>...
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Fast Company on 8 principles for service innovation
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Really useful article on service design
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Radical efficiency in health
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by John Craig<>Alongside the Great Wall of China, I’m pretty sure the NHS is visible from space. This afternoon I have been working with innovation experts from around government to think about a cross-government IT platform for innovation. The best way I can understand it is like an <>Innovation E</></>...
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Who is your favourite (or, indeed, least favourite) TV Mentor?
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by Alec PattonWho are the great (or deplorable) mentor-mentee relationships of TV, film, literature, and sport?<>We’ve been talking about mentoring in Learning Futures, and I’m widening the conversation to include you. I’m not going to say anything about teh characteristics of mentoring, because </>...
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Customer Perception: Tracking Research
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Posted by Anthea Hollist<>In 2006, the DCSF commissioned BMG Research to undertake a 3 year customer perception tracking study of three key audiences: general public; parents of children and young people; and young people aged 11-19. The research had four aims: 1) to monitor perceptions of overall </>...
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Parent Support Advisers – appraised by DCSF
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by Alec Patton<>From 2006-2008, DCSF invested £40 million in order to train and employ ”Parent Support Advisers” (PSAs) in 20 local authorities, with the Training and Development Agency for schools (TDA), which allocated funding, developed training tools, and was in charge of dissemination. The PSA</>...
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